Subject: Re: Tire question.....here we go again
Author: Richard Clegg
Date: Apr 12, 2001, 7:52 AM
Post ID: 1706289796
In a message dated 04/12/2001 12:09:21 AM Eastern Daylight Time,
murp-@aol.com writes:
<< Charlie,
The last time this topic came up, as a result of your posting about
Continental tires and M.A.W., I ordered them, mainly because I had used
Continentals before, and because of price. I thought you might be amused
at my experience with M.A.W., however.
About a week after I ordered the tires, a customer service rep.
called me to say that my tires had been shipped to another customer, and
that he had refused the UPS shipment. I was told to refuse shipment when
I received his tires, and that that my Contis would be shipped as soon
as they got them back. I did receive his tires, which had strange scoops
on them for riding in sand, and refused shipment.
About a week after that, when I was expecing the Conti's, another
rep. called me to ask why I had refused to accept the sand tires I
ordered. I explained the situation, and was assured that I would get my
tires soon. A week later I was again contacted and was asked why I had
cancelled my order. I explained again what had happened and told them
that all I wanted was the pair of Conti tires that I had ordered. I
again was assured that I would get them soon. The next day I was called
and asked what it was that I had ordered. I told them that I wanted my
Conti tires, and was told that they were shipped 3 weeks ago. I
explained that that was correct, but that they were shipped to the wrong
party, who refused to accept them. I asked again if they could please
send me the tires I had ordered. A week later I still had not received
them, and so I called M.A.W. to inquire. I was told that they could not
be shipped to me until M.A.W. had received them back from the party to
whom they were sent. I told them that they were sure to have received
them since the other party had refused to accept them from UPS over 4
weeks ago. I also explained that their shipment to the wrong party was
not my problem. All I wanted was the tires I had ordered and had been
charged for.
A week later, about 5 weeks after I had placed the order, and after
about 5 telephone conversations, I received them.
The moral of this story is that if you need something in a hurry, I
would not recommend M.A.W.
Brian Murphy
'78 T3
'74 Eldo
>>
Brian - sorry about your problems with the tires, however I enjoyed someone
writing about this experience. While I am currently on the business side of
the counter, all the years I have tried to support local bike shops, on the
other side of the counter. As I am now on this side of the counter - I know
how much shops make in their "profit" area- it is small . Savings on online
or catalog is understandable - you always have to watch the hidden costs -
one of these can be the hassle of sending something back - or getting
involved in what you did.
The motorcycle shop has to deal with these things ( at least good ones do)-
it is part of the service thingee- what it all turns sour - online and mail
order become pretty expensive - if you have do all the work yourself. Of
course there is the obvious caveat - of the expensive shops = gouging you and
doing nothing
Has anyone ever seen the t shirt-- "will work for tires""????
Thank you Richard