Subject: Atlanta Moto Show.....Guzzi doing it's thing!
Author: Prusnek
Date: Jan 19, 2004, 7:59 AM
Post ID: 1715792968
A similar thing happened to me at the Cycle World show in Cleveland a
few years back; after sitting on a new bike to see what it felt like,
the rep came up to me and we started talking. As soon as I mentioned
that I had just restored a '71 Ambo, it was like a switch got turned off
on the guy. He said 'Sell it and buy a new one', turned on his heel and
walked away.
What's wrong with these people? I realize that they're in the
business to sell new bikes, but insulting and pissing off MG enthusiasts
isn't going to help their cause.
John Prusnek
| What REALLY turned me off at the MG display was seeing how the Moto Guzzi reps treated their customers. As I was looking at the bikes I began talking with this fellow. He explained that he owned a 2002 EV with about 3,000 miles on it. He was frustrated that the bike had never seen rain but was rusting on the tank, the chrome was peeling and the tranny would not hold the gear. I mentioned to the MG rep that this is something that needed to be dealt with and all this rep could do was make excuses about how ALL bikes break down and that he should go and see his dealer. I don't know about the rest of you folk but had I been the rep I would have spent a little more time trying to appease this guy. If it was my company I would have delivered a new EV to the guy...taken his old one back and made it right. How is MG to build a reputation with this kind of attitude....and what is this poor fellow going to say about Moto Guzzi to his friends? |