Topica Loopframe_Guzzi Archive
 

Subject: [Fwd: Abnormally high number of hard bounces (KMM22210486V44307L0KM)]

Author: Charles D. Mullendore

Date: Sep 8, 2005, 3:09 PM

Post ID: 1719404951




Topica Publisher Support wrote:

 Thank you for your inquiry.

We apologize for the delay in our response.

Due to the numerous questions regarding delivery and bounces this
is a blanket response and may not address your specific issue.

We are aware of the delivery issue and are working to resolve
this as quickly as possible. Progress is being made.

If your request does not concern the delivery issue, please send
a NEW request to:

owners-@topica.com

and we will respond as soon as possible.

Please do not reply to this message directly.

We apologize for any inconvenience, and thank you for your
patience.

Please contact us with any additional questions or concerns.

Sincerely,

Finn Gjerdrum
Associate Director
Topica Customer Care Team
Topica, Inc.
http://www.topica.com

Original Message Follows:
-------------------------

 Hello,
I have 16 of my list (Loopframe_Guzzi) subscribers that are
hard
 bouncing. They all give the reason "blocked bounced message".
The
 subscribers haven't changed any settings in their
anti-spam/anti-virus/firewall programs. Has something changed
in the way
 Topica sends messages recently? Is there a particular way they
should
 configure their programs to accept Topica mail? All of them
haven't
 received their list mail for about a week and when they try to
post from
 the website, they get a message that been "administratively
disabled".
 Any help in resolving this problem will be greatly appreciated!
Cheers,
 Charles D. Mullendore

Entire thread: